There are many business opportunities in Allentown, PA. As such, you should take advantage of the population seeking accommodation while they are on their errands. The best you can give them is unique bed and breakfast Allentown pa Services. You should do a thorough research on what systems you will have to put in place. You must also identify the number of employees that you shall need and, the tasks that each of them will be performing.
Your employees must have a culture of keeping time especially when they work in shifts. Before the night team leaves, they should ensure that all the utensils that were used over the night have been cleaned. The morning team will come in and prepare the morning meal for the guests. If any of the guests has a special food request, the kitchen staff should beware of it.
Some of the guests will be spending many days at your premises. It is your responsibility to clean his room everyday especially when he leaves for his meetings. However, none of your employees should pick a guests item. This will inconvenience the visitor and he will lose trust in you.
If a theft case happens, you should hold the associated employee accountable and let him return the item or pay for the loss caused. This is why installing surveillance cameras in your rooms are very essential. The cameras will help you confirm that indeed the employee stole the item, because some clients may be lying for their own interests.
This business is profitable but can be challenging as well especially at initial stages. The reason for this is that you will be dealing with visitors with different personalities and habits. There are those who are organized and will make your work easier. However, there are those who will leave the rooms in a total mess. Your employees should be able to deal with either of the scenarios.
The staff that you bring on board should have served in the hospitality industry. They should know how to arrange the room and put towels where they are visible. The rooms should have enough soap, air freshener and any other supplies. The guest should not lack anything essential. Provide extension numbers that the customer can use to reach the reception in case he wants service.
The reception area should be neat and free of any clutter. There should be brochures that your customers can pick at the front desk. The brochures will tell them more about the services that you offer and the discounts available for them. If you have a special offer, it should be highlighted on the front page of the brochure.
One of the places that you must invest in is the front office. Put art designs at strategic positions and buy flower pots too. You can hire a service provider who can be delivering flesh bouquets for the reception table on a daily or weekly basis. You can also have your marketing materials placed neatly at the reception.
Your employees must have a culture of keeping time especially when they work in shifts. Before the night team leaves, they should ensure that all the utensils that were used over the night have been cleaned. The morning team will come in and prepare the morning meal for the guests. If any of the guests has a special food request, the kitchen staff should beware of it.
Some of the guests will be spending many days at your premises. It is your responsibility to clean his room everyday especially when he leaves for his meetings. However, none of your employees should pick a guests item. This will inconvenience the visitor and he will lose trust in you.
If a theft case happens, you should hold the associated employee accountable and let him return the item or pay for the loss caused. This is why installing surveillance cameras in your rooms are very essential. The cameras will help you confirm that indeed the employee stole the item, because some clients may be lying for their own interests.
This business is profitable but can be challenging as well especially at initial stages. The reason for this is that you will be dealing with visitors with different personalities and habits. There are those who are organized and will make your work easier. However, there are those who will leave the rooms in a total mess. Your employees should be able to deal with either of the scenarios.
The staff that you bring on board should have served in the hospitality industry. They should know how to arrange the room and put towels where they are visible. The rooms should have enough soap, air freshener and any other supplies. The guest should not lack anything essential. Provide extension numbers that the customer can use to reach the reception in case he wants service.
The reception area should be neat and free of any clutter. There should be brochures that your customers can pick at the front desk. The brochures will tell them more about the services that you offer and the discounts available for them. If you have a special offer, it should be highlighted on the front page of the brochure.
One of the places that you must invest in is the front office. Put art designs at strategic positions and buy flower pots too. You can hire a service provider who can be delivering flesh bouquets for the reception table on a daily or weekly basis. You can also have your marketing materials placed neatly at the reception.
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